How to manage risk in remote teams

As the country opens up, employers and employees are starting to see the benefits of working remotely. At the same time, the FCA raises concerns about the risks of remote behavior.

While teleworking is the standard for some, for others it’s a whole new “normal” and something they have to adapt to adapt to.

How can you compromise coverage with a scattered team? If your company is already promoting a good culture, this is a good place to start. Culture transfers everything from your compliance to your customer results. Companies doing the right thing find a constant transition to remote work much less daunting.

Here are some things the TCC team has learned remotely over the years about dealing with culture and behavior.

Anxiety: a disconnected and demotivated workforce

The company culture is based on daily interactions with colleagues, behaviors and general norms. The FCA is concerned that employees who previously relied heavily on this type of support will quickly differ from their managers, colleagues and company culture without it. Combine that with the increased vulnerability and anxiety that many people currently experience, and you may see decreased motivation, which often results in poor customer performance.

The solution: share clear goals

When employees can clearly see the connection between their daily tasks and larger goals, they are more likely to be motivated to do the right thing wherever they are.

Your first step is to measure engagement. Do your employees understand your values ​​and are they united behind them? When there are gaps in understanding, you need a strategy for communicating your goals. Help your employees see fit in with their daily work and improve results for customers and the company.

Anxiety: reduced accountability

Of course, it’s a lot easier for managers to influence their employees when they all work in the same place, especially in large teams. In the absence of a manager or colleagues setting standards of conduct or ethical advice, regulators are concerned about the increasing likelihood that some employees willfully or unintentionally succumb to misconduct. But now managers must seek other forms of leadership.

The solution: find new ways to connect

Yes, you can still raise your expectations with specific instructions and guidelines, including identifying responsibilities. However, it’s just as important to find new ways to interact with employees to replace missed connections and informal chats. It’s a conversation that creates trust, inclusion and good team dynamics. It is also important to foster a culture of openness and trust, where diversity is valued and where employees feel able to question decisions or speak up when they discover something is wrong.

Fear: the influence of external forces

Despite the marvels of modern technology, the flow of information in many organizations is often informal in offices, where executives can only set expectations by starting day-to-day businesses. As the FCA notes, the influence of friends and family on our behavior, beliefs and culture tends to increase because we spend less time with coworkers.

The solution: a visible guide

Most of the teams have adopted the technology required for virtual communication. However, you need to consider how effectively you and your executives convey key messages through this channel.

Think about who the really influential people in your company are. These people can help set the standard by displaying the right behavior. They are key to building informal communication channels that can help you shape your culture.

How it all works in practice

If you are not actively measuring and tracking your culture, you may not know how the practical actions you have taken affect your risk and compliance. How do you understand how new changes may have shaped your culture? It’s important to research tools and techniques to help you find this out. Because if you decide to build remote work into your business over the long term, implementing it properly can open up a wide range of options for your company, your employees, and your customers.

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We already have 250 virtual visitors at the same time?

The coronavirus is destroying many industries, and one of the biggest hits is travel and tourism, where millions of jobs are lost and billions of pounds are lost.

However, the damage to some tourism sectors was even greater than others, as charities and other experiences that were dependent on public funds lost much, if not all, of their income.

One company that needs to find new and alternative ways to increase its revenue is South African Elephant Adventure.

Managed by 37-year-old Sean Hensman and his wife Jenna from Kent, the couple offers visitors the opportunity to get up close and personal with the seven elephants on their farm.

The operation began when the Sean family received their first two elephants in a massacre in Zimbabwe.

The two orphans wanted him to play on his farm before they realized they were too young – so they took on a full-time elephant.

After learning more about him, the family agreed to accept more orphans and “problem” elephants before being forced to do so by Robert Mugabe.

The elephant adventure founded in the Limpopo region began in 2010 and has welcomed 15,000 guests every year since last year.

Activities include bathing the elephants, swimming with them, or walking through the bush with them.

They also organize weddings and other events where visitors can interact with wildlife.

In the photo, Sean must find new ways to keep doing business during the +5 pandemic
The Sean pictured must find new ways to keep business going during the pandemic

Mr Hensman said: “Without a doubt, our herd of elephants is the largest in Africa and the world. We learn everything about them.

However, all of this must stop when the pandemic erupts, which means entire operations are closed for months due to the blockade.

“We are really struggling. There is no tourism and no international guests, which is an absolute disaster.

“We have no income, so this park is struggling.

“Even though we have some emergency funds, it is expensive to care for the seven elephants and related care.”

While African elephants must consume five percent of their body weight per day, adult bulls eat about 200 kg of food every 24 hours.

Elephant Adventure uses visitor fees to cover this huge expense, as Sean’s herd of two bulls, three cows and two calves requires nearly a ton of feed per day.

In the absence of any incoming money, the garden must think and diversify its functions.

This has been a problem zoos also face – today’s costs are high and no income is a difficult scenario.

Do you want to organize private conversations or class gatherings with elephants?

Email: [email protected]

The adventures of elephants include adapting to the power of technology.

She holds private birthday meetings and lessons from Zoom for schools in the UK and around the world to interact practically and learn about elephants.

Up to 250 people can be contacted in a session to give children an idea of ​​how elephants behave – and to offer new ways to make money from elephant adventures.

With schools in the UK gradually retreating, this is undoubtedly a good learning experience for them after months of uncertainty.

Nowadays, families can go on independent tours of farms in South Africa to watch elephants migrate instead of having to be taken out by Sean’s team.

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Video conferencing company Zoom shows how it was cashed in during the coronavirus lockdown

Zoom’s virtual test and party may be out of date, but on Tuesday the video conferencing company will reveal how they made their money during the lockdown.

The California-based company, founded by entrepreneur Eric Yuan, is set to post increasing profits as stocks reach new heights. Many companies continue to use the software while employees work remotely.

Zoom is expected to show a triple gain to £ 62 million in the three months to July, compared with the same period last year after soaring popularity during the coronavirus crisis.

Sales are expected to be around £ 370 million – an increase of about 240 percent.

Friends, family, and coworkers use Zoom calls to stay in touch as countries around the world implement lockdown measures.

The company is paying to use the software, and Zoom hopes to convert more subscribers who use the free service into paying customers in the future.

The company sailed on the Nasdaq in April last year for an estimated £ 7 billion. But stocks rose to new highs last week, valuing the company at £ 63 billion.

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